Q1: Are your products customizable?
A1: Yes, we accept customization on size, color, material and structure according to your drawings or requirements.
Q2: What's the delivery time for standard products?
A2: Normally 7–15 working days for standard orders; 15–45 working days for customized orders.
Q3: Can you provide samples?
A3: Yes, small samples are free, but you need to bear the shipping cost.
Q4: Can we mix different items in one order?
A4: Yes, mixed orders are welcome as long as total quantity meets production requirement.
Q5: What payment terms do you accept?
A5: T/T, Credit Card, PayPal, Alipay, WeChat Pay, and local online payments (PIX, PSE, OXXO, etc.)
Q6: Which shipping way can you provide?
A6: We support sea freight, air freight and express delivery (DHL/FedEx/UPS).
Q7: Can you help arrange shipment?
A7: Yes, we can arrange door-to-door delivery or ship to your designated port/agent.
Q8:Will you provide installation guidance?
A8:Yes, we can provide installation drawings, video instructions and technical remote guidance.